How can we help?

Greater Sydney, from the Blue Mountains to the Central Coast, Newcastle and Wollongong: Sydney Trains, Sydney Metro, buses, Sydney Ferries, light rail in Sydney and Parramatta, and NSW TrainLink intercity trains within that area.

Yes. Sign in with Apple, Google or a code sent to your email. Your account keeps your free trial and your plan, and syncs Home, Work, favourites, commutes and preferences across your devices.

No. Live times, vehicles, alerts and the map itself need a connection. Every stop and route ships with the app, so stop search answers straight away, even underground. When live times can’t be reached, Shoo. says so and shows the last known times, clearly marked.

Tap Home or Work on the home sheet and choose the place. To save a commute, tap Commute: pick where from and where to, and swap them with one tap. The Smart Commute widget then shows its next departures.

Each one is a real train, metro, bus, ferry or light rail vehicle, drawn in its line colour where Transport for NSW last saw it. Its marker points the way it’s heading. Tap one to see where it’s going, whether it’s on time and every stop ahead with live times. Tap Follow on map to keep it centred.

Sydney Trains shares how full each carriage is. Shoo. shows it as a strip under the departure and turns it into a tip, like “Most room in carriages 1–2, at the front”, for now and predicted for when the train reaches your stop. Quiet carriages and toilets are marked too.

Carriage loads come from Sydney Trains only. Metro, buses, ferries and light rail show live times and positions, but not carriage-by-carriage loads.

A status chip on the map shows good service, or how many disruptions there are. Follow a line from any departure and its disruptions reach you as alerts; your commutes and favourite stops count too. The full status screen groups what affects you, major disruptions and trackwork, translated on your iPhone when your language is available.

Search for where you’re going. Sort trips by Fastest, Fewer changes or Less walking; Shoo. tags the fastest, the one with fewest changes and the one with least walking, and hides trips you’ve already missed. Use Earlier and Later to see more.

Shoo. guides the whole trip: turn-by-turn walking from Apple Maps, the right entrance, the stairs, escalators and lifts inside the station, the platform, boarding detection that works underground, and a nudge when your stop is next. If you miss a service, it finds a new way.

Tap any bus or train on the map and choose Catch this bus (or Take this train from a departure), pick the stop you’re getting off at and tap Let’s go. Shoo. guides you from there as if you’d planned the trip.

Open a planned trip and tap Remind me to leave. Choose 2 or 5 minutes before it’s time to go and Shoo. sends a notification.

Yes. During a trip, tap the share button, then Send arrival time to send it with Messages or any app.

Open Friends & family and tap Add friend. Your invite is ready: share it, or copy the code. If a friend sent you a code, type it under Got an invite? and tap Add. An invite link always asks “Add Mia as a friend?” first: nobody is added without your yes. Up to 5 friends each.

Sharing is off until you turn it on, friend by friend. Friends you share trips with see your line and arrival while the trip lasts; your location only if you pick them in Share your trip. Sharing ends on its own when you arrive.

Only your friends in Shoo. Your photo is private to them, never public.

When a friend ticks you for their trip, it comes to your Dynamic Island and Lock Screen by itself. Tap it to see them on the map. To stop, tap Stop following.

During your trip, tap the share button in the trip banner and choose Stop sharing location. It stops straight away. To stop sharing trips with someone, open Friends & family and turn it off for them.

In Friends & family, tap … next to their name, then Remove friend. Sharing stops both ways.

Live Activities may be off for Shoo. Open Settings, then Shoo., and turn on Live Activities. Then start the trip again with Go.

Shoo. is designed for iPhone Duo: folded, on the outer screen, and unfolded, upright or sideways. Sideways, the panel becomes a column on the left with the map beside it. On other iPhone models, Shoo. stays upright.

Your live trip appears in the Apple Watch Smart Stack while it’s running on your iPhone.

Five: Smart Commute (your commute’s next departures; tap ⇄ for the way back), Departures (your nearest station or a favourite stop), My line (the next services between two stations), Shortcuts (Home, Work and two pinned places) and Service status. Most come in Home Screen and Lock Screen sizes.

Open Settings in Shoo. and choose Language and currency. There are 17: English, 简体中文, 繁體中文, العربية, Tiếng Việt, 한국어, 日本語, हिन्दी, नेपाली, ไทย, Bahasa Indonesia, Español, Português, Français, Deutsch, Italiano and Ελληνικά. It changes instantly.

In Settings, or when you first open the app, choose I use a wheelchair (step-free, lifts only), Pram or luggage (lifts and escalators, no stairs) or I walk slowly (more time for every walk). Every trip follows your choices.

In Settings, the Explore Sydney guide can show on home and in search, with the landmarks one tap away. It explains paying with a contactless card or Opal, tapping on and off, fare caps, the airport station fee and the help and safety numbers.

During the public beta on TestFlight, Shoo. is free and nothing can be charged. Once it’s on the App Store, the first 3 days are free, once per account, with no card needed. Then A$4.99 a month, A$39.99 a year, or A$99.99 once for the Founder Pass. The yearly plan and the Founder Pass are shared with your family through Family Sharing. Prices include GST. See pricing.

No. Nothing is charged automatically. We remind you a day before the trial ends, and then you choose.

Yes, with the yearly plan or the Founder Pass: they’re shared through Apple’s Family Sharing, you and up to 5 others. The monthly plan is for one person.

Open Settings on your iPhone, tap your name, then Subscriptions, and choose Shoo. Subscriptions renew until you cancel: cancel at least 24 hours before the renewal date.

Sign in with the same account, then tap Restore purchases in Settings in Shoo.

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com. Your rights under the Australian Consumer Law always apply.

Your location is used on your iPhone to show nearby stops, plan trips and guide your walk. When you plan a trip from where you are, its starting point passes through our server to Transport for NSW, not linked to you. We don’t keep your location: trip answers stay on our server for a few minutes at most and aren’t linked to you. If you share your location with friends during a trip, only they see it, and it’s deleted when you arrive. Privacy Policy.

In Shoo., open Settings, then Delete account, and type to confirm. Your account and everything synced to it are deleted from our servers.

No. Shoo. is an independent app made by Korelda Pty Ltd in Sydney. It uses Transport for NSW open data, but it isn’t provided or endorsed by Transport for NSW.